Shipping policy

1. Processing Time

  • In-stock orders: Processed within 48 business hours of payment confirmation (Monday through Friday, excluding holidays).
  • Pre-order items: Shipped within 30 days of the purchase date (items will be clearly marked as "Pre-order" on the product page).

2. Shipping Options & Timelines

 Service Cost Delivery Time Coverage
Standard Shipping FREE on orders ≥ $60;
+$25 (under $60)		 10-17 business days 🌍 Worldwide
Express Shipping

FREE on orders ≥ $500;+$80.00 (under $500)

 5-10 business days ✈️ 48+ countries

(Delivery times start after processing and exclude customs delays)

3. Order Tracking

  • All orders receive tracking numbers via email within 72h of shipment.
  • Track your package: Track you order
  • Customs Note: International buyers are responsible for import duties (we declare all packages as "Incense Supplies" at $15 value).

4. Pre-Order Terms

  • ⏳ 30-day processing period (handcrafted per order).
  • Cancel anytime before shipping (e-mail venthalm@outlook.com).
  • Delays exceeding 45 days trigger automatic refunds.

5. Holiday & Peak Seasons

  • Dec 1-31: Add +3 business days to processing.
  • Major delays (e.g., strikes): Notified via email/store banner.

6. Lost/Damaged Packages

  • Lost in transit: File claim after 25 business days → Full refund/reshipment.
  • Damaged arrival: Email photos to vnethalm@outlook.com within 7 days → Free replacement.

7. Contact Information

Shipping Support: